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About Guest-Tek Interactive Entertainment Inc. (GTC)
1. What is GTC?
2. Why does it cost less than other services?
3. How does it work?
4. How does GTC connect to the Internet?
5. What does an "always on" connection mean?

Installation and Compatibility
10. What kind of computer will I need?
11. What operating systems do you support?
12. Can I use my existing cable modem?
13. What kind of browser can I use?
14. What email programs are supported?
15. Can I keep my email address from AOL, Earthlink, or another system?
16. How does installation work?
17. Do I need cable or a phone line?
18. Will I get busy signals on my phone?
19. Can I make phone calls while I'm on the Internet?
20. Can I use my cordless phone when I'm online?
21. Can I still watch TV while I'm surfing?

Security and Our Policies
25. What kind of security is used?
26. Will GTC sell my information?
27. What are GTC's policies?


1. What is the Guest-Tek Interactive Entertainment Inc. (GTC)™ Broadband System?
The Guest-Tek Interactive Entertainment Inc. Broadband System is a high-speed internet service dedicated for your community and delivered via a cable modem, Ethernet connection,
DSL Modem, or wireless transmission from a wireless access point located near to your residence to allow you to connect to the Internet.

GTC provides a high speed internet circuit dedicated to you community to ensure a superior service and uses the latest high-speed distribution systems to enable you to take advantage of multimedia, streaming video, audio communication tools and personalized services such as email or instant messaging.

2. How can you offer High-Speed Broadband Service for less than DSL and Cable Internet Access which is available in my area?
Because our network is dedicated to your resident community only we can offer a superior service for less than the phone or cable company.

3. How does GTC Broadband System work?
The GTC Broadband System is delivered via cable modem, Ethernet, wireless, or DSL modem as our network backbone. Systems that use cable modems, DSL modems, or Ethernet ports plug into your computer’s existing Ethernet jack to allow for connection to the Internet. For wireless systems you connect to the internet using your computer’s existing wireless card or adapter.

4. How does the GTC Broadband System connect to the Internet?
The GTC Broadband System connects to the Internet through T1 or multiple T1 circuits dedicated to your community to ensure a service superior to other broadband providers that share the same resources among many communities.

5. What does an "always on" connection mean?
The GTC Broadband System gives you a dedicated connection between your computer and our broadband network. That connection is "always on," so there's no need to dial in. No waiting
to get online. No more busy signals. Always on means the Internet is always just a click away. The always on connection does not mean that your computer is vulnerable to hackers.
Instead, it means that when your computer is on, so is your connection to the Internet.

6. How fast is the GTC Broadband System?
The GTC Broadband System is a high-speed internet service that is up to 50 times faster than a traditional analog modem connection; with speeds up to 1.5Mbps downstream and upstream.

7. Is the GTC Broadband System speed guaranteed?
Connection speeds are not guaranteed. GTC offers a "best effort" service. That means we will always do our best to provide you with the fastest connection possible.

8. What is the difference between the GTC Broadband System and other online services?
The GTC Broadband System uses a dedicated broadband ISP circuit and distribution network located centrally within your resident community to exclusively service your community unlike other services that provide shared resources among many residential areas and businesses alike.

9. How much does the GTC Broadband System cost and is it available in my area?
Please see our Plans and Pricing and Availability page. You can order our service on our
Sign Up page or call your local leasing office (check for availability first).

10. What kind of computer do I need to receive the GTC Broadband System?
Check out our System Requirements page.

11. What operating systems does GTC support?
We currently support only Windows and XP. Other operating systems should work, however we do not provide any technical support for any systems other than Windows 98 and XP. You may need to consult your owner's manual to configure your service if you have one of the systems we do not support.

12. Can I use my existing cable modem equipment?
No. Unfortunately , GTC’s Broadband System only recognizes cable modems provided by GTC for security and authentication reason and we can not guarantee the level of service when using equipment not provided by us.

13. What type of browser is used for the GTC Broadband System? Can I use my own?
GTC recommends and supports Internet Explorer as a browser and Outlook Express for email. Most email programs and browsers will work with our system but we do not support them.
We do provide data to allow them to be hooked up to our system. Please see our Customer Support page for details.

14. Which email programs are supported?
Currently we only support Microsoft Outlook Express for the PC. Many other email programs will work with our system, however, we do not offer technical support in setting them up.
You can follow the basic instructions in "Setting up other programs for your email" on our Customer Support page to configure your email program.

15. Can I keep my email address from AOL, Earthlink, or another system?
Yes. If you are interested in keeping your current email address, but want to sign up for our high-speed Internet access, you can have both! Most service providers, such as AOL, Mindspring and Earthlink, all have low-usage plans for around $5 a month. You can also create Yahoo, Hotmail, or Google email accounts for free. These plans will allow you to keep your current email address while still being able to use our faster, less expensive Internet access. For assistance in setting up your current email program with our service, U.S. residents can call toll-free 1-866-470-9217 for technical support.

16. How does the installation process work?
Upon signing up for the service, you will be provided with a self-install kit comprised of a cable or DSL modem and instructions. The instructions will guide you step by step through the installation process. For Ethernet or wireless networks you will need to call a toll free number 1-888-621-7388 to activate the service. See our Customer Support pages to configure your browser and email. If you are having problems and are residing in the U.S., please call our toll-free technical support line 1-888-470-9217 so we can assist you in becoming a happy customer.

17. Do I need cable or a phone line to the GTC Broadband System?
Yes, if the GTC Broadband System in your community uses cable modems, DSL modems, or Ethernet as a distribution network. For wireless systems,your GTC Broadband System does not require cable or a telephone line. There is no "dialing in". Your home or apartment must be in an area where service is available. For a current listing of supported communities, please click here.

18. Will I get busy signals on my phone?
No. You will never get busy signals with the GTC Broadband System because there is no dialing involved. Instead, you are directly connected to the Internet.

19. Can I make phone calls when the GTC Broadband System?
Yes. There is no dialing involved when using the GTC Broadband System. This means that you can make phone calls and use the GTC Broadband System at the same time!

20. Can I use a cordless phone to make phone calls when the GTC Broadband System?
Yes. There is no dialing involved when using the GTC Broadband System. This means that you can make phone calls and use the GTC Broadband System at the same time! For our wireless system that is similar but different from wireless phones. You should not experience any interference from either your phone or our service.

21. Can I still watch television when using the GTC Broadband System?
Yes.

22. What type of IP address will I have?
GTC will assign either a Static IP or Dynamic IP address to its customers depending upon the service offered to your property.

23. Will the speed of the GTC Broadband System be compromised with multiple users?
Bandwidth on our system is shared between residents within your community, so it is possible for performance to vary depending on how many customers are actively using the system at any given time. This is also true for the Internet as a whole, however, the broadband service we provide is dedicated only to your unlike other mass service providers.

24. Am I allowed to network the GTC Broadband System?
Yes, but GTC will not provide technical support for networked computers.

25. I'm concerned about security. What features does the GTC Broadband System have to protect me?
Our service provides you direct access to the internet like an other cable or DSL provider and it is the responsibility of the end user to take the necessary precautions including installation of a firewall router, or firewall software to protect you and your computer from unwanted users. We highly recommend that you use anti-virus software to protect your machine from viruses.

We also suggest the use of personal firewall software on your computer. U.S. residents can call our toll-free number at 1-888-470-9217 if you need a recommendation.

26. Will Guest-Tek Broadband sell my information?
No, Guest-Tek Broadband will not sell or provide your information to any third parties. As stated in our agreements, Guest-Tek Broadband and its affiliates will only use your information for the sole purpose of providing you with the best Internet service possible.

27. Guest-Tek Interactive Entertainment Inc. Policies
Click on any of the links below to view our policies.
End User Internet Services Agreement
Privacy Policy
Acceptable Use Policy
Early Termination Fees
Digital Copyright Act

If you have any questions, please contact Guest-Tek Interactive Entertainment Inc. at:

Toll-free Technical Support and Customer Service Line: (866) 470-9217
Toll-free U.S. line: (888) 621-7388
For international calls: (949) 470-1891
Email: MDUinfo@GoldenTreeCom.com

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